Please be aware that if an item is returned because of incorrect ring size you must arrange shipping costs back to us for resizing and return back to you. This applies to
ALL items purchased at NationwideDiamonds.com. Please take your time when choosing your ring size. You may use our
ring size tool.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than NationwideDiamonds.com), or damaged in any way cannot be accepted for return. Returns with no NationwideDiamonds.com return code, and packages that are improperly packaged or uninsured will be refused receipt.
How to Prepare a Return:
To return a diamond or jewelry item to NationwideDiamonds.com, follow our three step process:
- Your Return Authorization Code. Call 1-888-254-9855, and you will be given a Return Authorization Code. Write this code on the return sticker found at the bottom of your original invoice. Affix the sticker to the outside of the box you are returning.
- Package Your Return. Place all the original packaging in the box, including the appraisal and the diamond certificate. (The diamond certificate carries a $250 replacement fee.) For security reasons, do not write NationwideDiamonds.com anywhere on the outside of the box.
- Insure Your Package. On your invoice, if the price of the item you're returning is listed as:
- Less than $500: You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.*
- More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached NationwideDiamonds.com.* (FedEx® and UPS® will not insure merchandise over $500.)
If you have any questions about our return procedure, please don't hesitate to contact us
* NationwideDiamonds.com will not be responsible for loss or damage of return shipments.
